On Devices select the device you want to start the remote assistance.After configuring the integration login to the Intune portal.After successful, you will get the following message.Next, you will be prompted to provide credentials for your TeamViewer license, if you don’t have licenses, you can click Sign Up for a trial.

Navigate to Devices – TeamViewer connector.

For iOS Remote view you need TeamViewer 14. TeamViewer full client installed in Management machine.įull client needs to be installed in the machine where you log in to Intune console to start the remote assistance session. You can buy the licenses or if you are doing this for POC and testing you can enable a trial this article I’m using a trial and I will explain it in the below steps. Note – If you have Intune administrator rights, or Global Admin rights ignore the above step. Add following settings in Permission configure tab. You can configure this by Intune Console – Roles – All roles, click the +Add sign to add a custom role. This permission required when you initiate a remote assistance session.

Intune role permission for remote assistance.

Intune Administrator access to configure the integration.

Intune Licenses and Intune enrolled devices.

But you need to have TeamViewer licenses additionally. TeamViewer integration enables IT Administrators to remotely administer an Intune-managed device such as Windows, iOS, Mac OS and Android flavors. Microsoft teamed up with Remote support specialist, TeamViewer. But later this feature needed to be improved to support a vast variety of devices, so third-party integration was required. When Intune was first released it had the capabilities to remote control by using remote assistance. From this post, I’m planning to discuss on how to configure this and what would be the end user experience. Also, it can be used to provide remote support to devices while remotely connecting and screen sharing. Microsoft Intune capabilities consist of mobile device management, mobile application management, and PC management.

UEM is evolved technology from Enterprise Mobility Management and Mobile Device Management. Microsoft Intune has developed so much in the past few years and now it resides in the leader’s column of Gartner Magic Quadrant for Unified Endpoint Management (UEM).

Teamviewer mac permissions